Mamak44 Privacy Policy – Personal Data Protection for Malaysia Members

Mamak44 collects various types of information for different purposes in order to provide and improve our services. Below are the categories of data we collect:

1.1 Information You Provide Directly

• Registration Information: Full name, username, email address, phone number, date of birth, and the password you set when registering your mamak44 account.
• Identity Verification Information: Copies of your identity card (MyKad), bank statements, or other documents we request during the account verification process or prior to processing withdrawals.
• Financial Information: Details of the payment methods you use for deposits and withdrawals, including e-wallet account numbers (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow information, and FPX bank account details (Maybank2u, CIMB Clicks). We do not store your full bank card number.
• Communications: Any messages, emails, or live chat conversations you send to the mamak44 support team.

1.2 Information Collected Automatically

• Usage Data: Pages you visit, features you use, bets you place, and games you play on the mamak44 platform.
• Device Data: IP address, web browser type and version, operating system, device model, unique device identifier, and time zone.
• Location Data: General location based on your IP address. We do not collect precise GPS location without your explicit consent.
• Cookie Data: Information collected through cookies and similar tracking technologies. See Section 5 for further details.

Mamak44 uses your personal data only for legitimate, necessary purposes that are directly related to the provision of our services. We do not process your data beyond the scope outlined below:

• Account Management: Creating and managing your mamak44 account, verifying your identity, and enabling access to all platform features including Sports Betting, slots, jackpot, and Live Casino.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as handling withdrawals of winnings to your account in Malaysian Ringgit (RM).
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, multiple account ownership, and any misuse of the platform. This is a legal requirement that we cannot waive.
• Customer Support: Helping you resolve issues, answer enquiries, and provide technical assistance via live chat and email.
• Service Communications: Sending you important notices related to your account, such as transaction confirmations, changes to terms, and security alerts. These communications cannot be turned off as they are essential to the security of your account.
• Marketing Communications: Sending you information about mamak44 promotions, bonuses, and offers – however only with your consent. You may opt out of marketing communications at any time.
• Legal Compliance: Fulfilling legal obligations including PDPA 2010 requirements, anti-money laundering laws, and directives from relevant authorities.
• Platform Improvements: Analysing aggregated usage patterns (without identifying individuals) to improve mamak44's platform features, performance, and overall user experience.

We will not use your data for any other purpose without first obtaining your renewed consent.

Mamak44 does not sell or rent your personal data to any third party. However, we do need to share certain data with trusted parties in the following circumstances:

• Payment Providers: Transaction data is shared with your chosen payment provider (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX banks) solely for the purpose of processing your deposits and withdrawals. These providers are governed by their own privacy policies and security standards.
• Game Providers: Basic account information is shared with our game software providers (for slots, live casino, and jackpot games) solely for the purpose of running your gaming sessions. These providers do not have access to your full financial data.
• Technical Service Providers: Companies that assist us in operating the platform's technical infrastructure, including cloud services and security monitoring, may have access to certain data within the scope of their service agreements with mamak44.
• Authorities: We will disclose your data to the police, courts, or regulatory bodies where required by law or court order. In cases of suspected money laundering or fraud, we are obligated to report to the relevant authorities.
• Identity Verification Services: As part of the KYC (Know Your Customer) process, your identity information may be verified through approved third-party verification providers.

The security of your personal data is mamak44's top priority. We implement a range of technical and organisational security measures to protect your data against unauthorised access, loss, or misuse:

• 256-bit SSL Encryption: All data transmitted between your device and mamak44's servers is encrypted using 256-bit TLS/SSL — the same industry-leading standard used by Malaysia's top banks.
• Data-at-Rest Encryption: Sensitive data stored in our databases, including passwords (stored as hashes) and financial information, is encrypted using strong encryption algorithms.
• Access Controls: A role-based access control (RBAC) system ensures that only staff who require access to specific data are permitted to do so. All access is logged for audit purposes.
• Security Audits: mamak44 undergoes regular independent security audits to identify and address potential vulnerabilities before they can be exploited.
• 24/7 Monitoring: Our continuous security monitoring system detects and responds to suspicious activity in real time.
• Staff Training: All mamak44 staff who handle member data undergo regular data protection training.

While we take all reasonable security measures, no digital system can be guaranteed 100% secure against every cyber threat. You also play an important role in protecting your account by using a strong password and keeping it confidential.

Mamak44 uses cookies and similar tracking technologies to enhance your experience on our platform. Below is an explanation of the types of cookies we use:

You can manage your cookie settings through your web browser preferences. However, disabling essential or security cookies may affect your ability to use the mamak44 platform fully. Note: mamak44 does not use third-party advertising cookies to track your activity on other websites.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by mamak44:

To exercise any of the rights above, please contact our Privacy Officer by email at privacy@mamak44.best. We will respond to your request within 30 calendar days. In complex cases, this period may be extended, and you will be notified accordingly.

Mamak44 retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. The following guidelines apply to data retention periods:

• Active Account Data: Your personal data is retained for as long as your account is active, and for a reasonable period thereafter for support purposes and to resolve any outstanding claims.
• Financial Transaction Records: Records of deposits, withdrawals, and betting history are retained for a minimum of 7 years following the relevant transaction, in accordance with Malaysia's financial and anti-money laundering legal requirements.
• Communication Logs: Customer support logs and communications are retained for 3 years for reference and dispute resolution purposes.
• Closed Account Data: When you close your account, we will delete or anonymise your personal data that is no longer required within 90 days, except for data that must be retained to fulfil legal obligations.
• Cookie Data: Session cookies expire when you close your browser. Persistent cookies are deleted according to their set expiry period, typically between 30 days and 2 years depending on the cookie type.

When data is no longer needed and there is no legal obligation to retain it, mamak44 will ensure it is securely deleted or anonymised so that it can no longer be linked to you.

Mamak44 has appointed a Data Privacy Officer responsible for ensuring compliance with PDPA 2010 and this Privacy Policy. If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact us:

We are committed to responding to all privacy-related enquiries within 30 calendar days of receipt. For more complex matters, additional time may be required, and we will keep you informed throughout.

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. The latest version will always be displayed on this page with a clear update date. We will notify you of significant changes via an in-account notice or email to registered members.